1. Who We Are
A2Hosted ("Company", "we", "us", "our") is a software house specializing in:
- App & website development
- Network maintenance
- Server installation
Email: contact@a2hostwd.web.id
2. What Data We Collect
We collect data to provide, maintain, and improve our services.
2.1 Information you give us
- Name, business name, email, phone, billing address
- Login credentials for your accounts (when you authorize us for maintenance/installation)
- Project requirements, source code, database schemas, server configs
2.2 Information we automatically collect
- IP addresses, browser type, access times (from our website and client portals)
- Server logs, network performance metrics, error reports (during maintenance/installs)
2.3 Information from third parties
- Domain registrar info, hosting provider data, cloud provider logs (when you grant access)
3. How We Use Your Data
- Deliver app/website development, network maintenance, server installation
- Diagnose and fix technical issues
- Secure your infrastructure (e.g., monitor for intrusions)
- Invoice and billing
- Comply with legal obligations (e.g., data breach notifications)
4. Legal Bases for Processing (GDPR/UKGDPR only)
- Contract performance: Development, maintenance, installation
- Legitimate interests: Network security, error fixing, business operations
- Legal obligation: Tax records, subpoenas
- Consent: Marketing emails (you can opt out)
5. Sharing Your Data
We share data only when necessary:
- Subprocessors: Cloud providers (AWS, DigitalOcean), monitoring tools (Datadog, Grafana), ticketing systems
- Legal purposes: Courts, law enforcement, or to prevent fraud/attacks
- Business transfers: Merger, acquisition, or bankruptcy
We never sell personal data.
6. Data Retention
- Project files & source code: Retained until project completion + 12 months, unless you request earlier deletion
- Server logs: 30–90 days (security & debugging)
- Invoices & payment records: 7 years (tax law)
- Credentials you give us: Deleted immediately after the maintenance/installation task ends
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Data portability
- Withdraw consent (without affecting past processing)
- Lodge a complaint with a supervisory authority
To exercise rights: contact@a2hosted.web.id (we will respond within 30 days).
8. Security
We use:
- End-to-end encryption for sensitive credentials
- Access controls & audit logs
- 2FA on all internal systems
- Regular vulnerability scans
However, no method of transmission over the Internet is 100% secure.
9. International Transfers
If you are in the EEA/UK and we transfer data to a country without adequacy decision, we use Standard Contractual Clauses (SCCs) plus additional safeguards.
10. Children's Privacy
Our services are for businesses and adults over 18. We do not knowingly collect data from children.
11. Cookies & Tracking
Our website uses:
- Essential cookies (session, login)
- Analytics (opt-out available – see cookie banner)
No behavioral advertising cookies.
12. Changes to This Policy
We will post changes here with an updated "Last updated" date. For material changes, we will notify you by email or dashboard notice.
13. Contact Us
For privacy questions or data requests:
A2Hosted Privacy Officer
Email: contact@a2hosted.web.id